ck888 Privacy Policy

The following information is collected from you when creating an account at ck888:

• Full name (as per National ID card or birth registration certificate)
• Date of birth (for age verification)
• Mobile number (Bangladeshi number)
• Email address
• Preferred username and password
• Residential details

This information is essential for verifying your identity and managing your account.

For the purpose of secure transactions and account verification, ck888 may collect information from certain supporting documents, such as:

• National ID (NID) number
• Personal photo or selfie (as part of the verification process)
• Brief details of mobile banking accounts (bKash, Nagad, Rocket, Upay)

This information is used solely for account verification and processing deposits and withdrawals.

When you use the ck888 platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Date and time of access to the platform
• Pages visited and activity logs
• Transaction history and gaming activity

This information is used to resolve technical issues, improve platform performance, and monitor security.

The collected information is used to run ck888's services properly. This includes:

• Account creation, management, and verification
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Providing and managing bonuses and promotions
• Providing customer support
• Improving the technical standards of the platform
• Personalising the user experience

The collected information is specifically used to ensure the security of the ck888 platform and to prevent fraud or misuse:

• Identifying and investigating suspicious transactions
• Detecting patterns of multiple account creation
• Preventing unauthorised access
• Securing data transmission through SSL encryption

Using the contact information you have provided, ck888 may contact you for the following purposes:

• Important account-related notifications
• Transaction confirmation messages
• Security alerts and OTPs
• Promotional offers and bonus information (only for users who have given consent)
• Messages from the customer support team

You may opt out of receiving promotional messages at any time. To do so, contact our customer support via 24/7 live chat or email.

ck888 retains your personal information only for as long as is necessary to provide services and meet legal obligations.

• Account information: For the entire period the account is active, and for up to five years after the account is closed.
• Transaction records: Financial transaction data is retained for an extended period, in line with financial reporting requirements.
• Communication records: Customer support conversations are retained for up to one year after the matter is resolved.
• Technical logs: Server logs and device-related information are generally deleted within 90 days.

Once the retention period ends, information is securely deleted or anonymised so that it cannot be recovered in any way.

ck888 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service partners: Payment processors (such as bKash, Nagad, Rocket, Upay) and technology partners without whose services the platform cannot operate — only the information necessary for their designated tasks is provided to them.
• Game software providers: Play history and gaming data may be shared with the relevant game studios (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.) for technical reasons.
• Fraud prevention services: Specialised third-party services may be used for security verification.

ck888 may be required to disclose information in response to legal proceedings, court orders, or lawful requests from government authorities. In such cases, we will disclose only the minimum necessary information and will attempt to notify you where possible.

Cookies are small text files stored in your browser. ck888 uses the following types of cookies:

• Essential cookies: For maintaining login sessions, storing security tokens, and remembering language preferences — without these, the platform does not function properly.
• Analytical cookies: To understand which pages users spend more time on and which features are used most.
• Functional cookies: To remember your preferences and settings, so you do not have to configure everything again each time you log in.

You can accept or reject cookies from your browser settings. However, please note that disabling essential cookies may prevent some key functions of the ck888 platform from working correctly, such as maintaining login sessions or completing transactions.

Cookie management options differ across browsers — you can find the cookie management option in the settings menu of Chrome, Firefox, Safari, or Edge.

ck888 uses multiple layers of protection to secure your personal and financial information:

• SSL encryption: All data transfers are encrypted using SSL/TLS protocols, making it impossible for anyone outside to read or alter the information.
• Secure password storage: Passwords are stored in hashed form — our staff cannot see your actual password.
• Two-step verification (OTP): An OTP is sent to your mobile for sensitive actions.
• Access controls: Among ck888's staff, only authorised individuals can access your information.
• Regular security audits: Security audits are conducted regularly to identify weaknesses in the system.

However, complete security on the internet cannot be guaranteed. You also have a responsibility — keep your password private, end your session if logged in on someone else's device, and immediately notify us via 24/7 live chat if you notice any suspicious activity.

All services at ck888 are for individuals aged 21 or older only. Personal information is not knowingly collected from minors (under 21 years of age) under any circumstances.

Date of birth is verified at the time of registration. If evidence is found that an account belongs to a minor, that account will be immediately closed and the associated information will be deleted.

If a parent or legal guardian believes their minor child has registered at ck888, please contact our support team without delay.

ck888 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• Display a notification when logging in to the platform
• Send a message to the registered email or mobile number
• Clearly state the update date on this page of the website

Continuing to use the ck888 platform after any changes will be taken as your agreement to the updated policy. If you do not agree to the changed policy, stop using the platform and contact our support team to close your account.

Answers to common privacy-related questions can also be found in our Frequently Asked Questions (FAQ) section.

If you have any questions, concerns, or complaints about this privacy policy, please contact the ck888 support team:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

After receiving your data-related request, we will try to respond as quickly as possible. Complex requests may take longer, but we will keep you informed of the progress.

To learn more about ck888 and get a full overview of our services, read the About Us page.